CLAIMS AND RETURNS (ALL ORDERS)
GUARANTEE AND WARRANTY OFFERED
Colour shade variations are inherent with any fabric during the dyeing process and we cannot guarantee colour shades will match previous shipments.
Exposure to light or moisture (water or sweat) may cause fading or discoloration and this is not considered a defect in the cap.So we offer no guarantee or warranty for fading or moisture stains.
We guarantee our merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials even after 60 days with normal wear (excluding stains), we will always accept the item for assessment and provide a refund if validated as faulty.
Claims for shortages, damages or incorrect merchandise due to BAMA Embroidery error must be made within five (5) days of your receipt of goods.
Please ensure that all parcels received by you are checked and confirmed as correct.
No exchange or refund will be applied or offered to hats that have been altered, rebranded or embellished even if it is established that we have sent the wrong goods.
It is your responsibility as the customer to checked and confirmed your order has been supplied correct.
If you are not happy with your purchase please email firstname.lastname@example.org
Please send all returns to:
Bama Embroidery – Returns
167 Grigor Street West
Moffat Beach Qld 4551
Original postage will not be refunded. Shipping costs are non-refundable.
You will be responsible for paying for your own shipping costs for returning your item.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Hats must be returned in the condition they were received.
Please use the box the hats were shipped in to return hats.
Please make sure hats do not have any fuzz/lint, human or pet hair, dirt, or any other foreign substances before returning them.
Please include a copy of the invoice relating to the hats in question.
Please send the hats with a note stating if you would like credit or an exchange.
On receipt of goods your refund will be processed and automatically applied to your credit card or method of original payment within 7 days.
Please note that depending on the credit card company it may take an additional 2 days for the money to show up in your account.
If you are in doubt about a return, please contact us email@example.com and we shall advise.